Greetings! I am Game Master Nebula.
I'm sure most of you are familiar with me, especially after speaking to me through a ticket you may have submitted.
Today I'd like to specify and clear up a couple of things when it comes to the ticket system.
As staff we are very eager to receive tickets from our community when they are in need of our assistance and attention,
But sometimes it doesn't go as we expect it! the ticket system is often abused & not used for it's intended purpose.
The main focus of this topic is to make sure our players have a clear understanding of what the ticket system is set in place for.
As stated above, the ticket system is to be used for In-game support regarding an issue or a problem you are experiencing In-game.
Most of the tickets we come across lack information and we are unable to identify the issue, therefore it's harder for us to respond to the ticket & unfortunately forces us to close the ticket in question, but we definitely don't want to do that! as staff we want to make sure everyone is being assisted correctly, but as previously stated.. sometimes that's made a little difficult for us when we aren't receiving tickets with enough information.
When submitting a ticket it is CRUCIAL that you provide us with as much information as possible relating to the issue/problem you are opening the ticket about, tickets are read one by one & some may have higher priority than others.
To avoid having your ticket closed for lack of information, please make sure you are explaining your situation as best as you can so that we are better prepared as staff when it comes to servicing your ticket & contacting you with a response! =) this will also greatly benefit us if you are off-line at the time of ticket response, we are able to send you an instant ticket completion containing a response to your concern and or issue so that you may read it once you log back in.
! Bug Reporing via Ticket System !
The ticket system is NOT to be used for bug reporting! we have a separate system for that, you can find the link below.
Once we receive bug reports through the ticket system, we immediately provide you with the Bugtracker link.
The Bugtracker on our website helps our developers identify the bug & puts it in queue for future attention.
( as we have many bugs to fix )
Please DO NOT use the ticket system to report any bugs.
In conclusion, we kindly ask to please use the Ticket System wisely and correctly so that we may assist you properly and without hesitation when the time comes. from this point on we are forced to close any tickets that are not abiding by our expectations & we hope you understand our decision. the ticket system is a very serious and sensitive subject & we are expecting everyone to use it respectfully.
Cooldowns,Health,Mana and Energy now reset upon duel start and end.
The required amount of players needed per team for a Battleground is now dynamically changed to match current online population.
Felhunter,Felguard and Succubus base damage is now corrected.
Imp can no longer melee attack.
Fire Elemental's base damage is now corrected.
Ghoul's base damage is now corrected.
Water Elemental can no longer melee attack.
[Honor Commendation] honor gain is now decreased from 2000 to 185.
He's correct. Those were in place however, after some time the most common complaint we got was population. Since we've changed to the free system, our population has risen to 50+ peak times where we were peaking at 20+ before.
We've tossed around the idea of a gear rework since however, that would require wiping and that is something we want to avoid but that's the only solution we're coming to at this time so it's not something that is happening unless we receive a huge influx of player feedback that they would like a gear rework but it's not as simple as it sounds right now unfortunately.